Refund & Cancellation Policy

1. General Policy

Elvoret may offer digital tools, products, subscriptions, services, or other paid features from time to time.

Because digital products and services may provide immediate access after purchase, refund eligibility may depend on the specific product, purchase terms, usage, and applicable law.

Any product-specific refund terms displayed at the time of purchase will form part of the applicable purchase terms.

2. Cancellation Before Access

If a paid product or service has not yet been delivered or access has not yet been provided, you may contact us to request cancellation.

Where cancellation is permitted, any applicable refund will be processed according to the terms presented for the specific product or service.

3. Digital Products and Tools

For digital products or tools that provide immediate access, refunds may not be available after the product has been accessed, downloaded, or substantially used, except where required by applicable law or where Elvoret determines that a refund is appropriate.

If a purchased digital product has a material technical problem that prevents you from using it as described, please contact us so that we can investigate the issue and, where appropriate, provide a correction, replacement, alternative access, or refund.

4. Subscriptions

If Elvoret introduces subscription-based services, you may cancel a subscription according to the cancellation options provided with the relevant service.

Unless otherwise stated, cancellation will generally prevent future renewals but may not automatically result in a refund for a billing period that has already begun.

Any subscription-specific refund terms presented during checkout will apply to that subscription.

5. Duplicate or Incorrect Charges

If you believe you have been charged more than once for the same purchase or have been charged an incorrect amount, contact us as soon as possible.

After reviewing the transaction, we may issue an appropriate correction or refund where a duplicate or incorrect charge is confirmed.

6. Failed or Interrupted Transactions

Sometimes a payment may appear to have been deducted from your bank account or payment method even though the transaction did not successfully complete.

In such cases, the payment provider may automatically reverse or settle the transaction according to its processing procedures.

If an amount has been deducted but your Elvoret purchase was not successfully completed, contact us with the relevant transaction information so that we can investigate.

7. How to Request a Refund

To request a refund or report a payment issue, contact us at:

Please include, where possible:

• Your name
• Email address associated with your Elvoret account
• Product or service purchased
• Date of purchase
• Transaction or order reference
• Reason for the refund request
• Any relevant screenshots or supporting information

8. Refund Review

Refund requests will be reviewed based on the applicable product terms, transaction details, usage or access information, technical circumstances, and applicable law.

We may request additional information when necessary to verify the transaction or understand the issue.

9. Approved Refunds

If a refund is approved, it will generally be processed through the original payment method or through the applicable payment provider.

The time required for the refunded amount to appear in your account may depend on your bank, card issuer, payment provider, or other financial institution.

10. Payment Providers

Elvoret may use third-party payment processors such as Razorpay, Cashfree, or other payment providers to process transactions.

Payment providers may have their own terms, transaction procedures, fraud-prevention systems, and processing timelines.

Where applicable, you may also be subject to the terms and policies of the payment provider used for your transaction.

11. Unauthorized Transactions

If you believe a transaction was made without your authorization, contact us immediately and also contact your bank, card issuer, or payment provider where appropriate.

We may investigate suspected unauthorized transactions and take appropriate action to protect users and Elvoret.

12. Changes to This Policy

Elvoret may update this Refund & Cancellation Policy when our products, payment methods, business practices, or legal requirements change.

The latest version will be published on this page together with the updated date.

13. Your Legal Rights

Nothing in this policy is intended to remove or restrict any consumer rights or other rights that cannot legally be excluded or limited under the laws applicable to you.

Where applicable law provides a mandatory right to a refund, cancellation, withdrawal, or other consumer protection, that right will continue to apply.

14. Contact Elvoret

For questions about refunds, cancellations, or payment issues, contact us: